At the end of the preparation of your purchase you will receive a notification by mail with the guide number of your order along with the carrier in charge of taking it to where you are, if you have not received your confirmation email please contact us.

Times and shipments:

We represent and travel throughout Colombia to deliver the best through FedEx or Servientrega. Delivery times may vary according to your location, road conditions and weather. Click here to see the delivery time. 

At KUPA we prevent our products from ripening like fruit in boxes and the environment thanks us, which is why we try to make our products as orders arrive. Tailoring times can take up to 8 business days, but at KUPA our sewing team are all machines, we always do our best to get your product to you as soon as possible . When the shipment is finished, it will arrive between 1 or 2 business days in Bogotá. In other cities the order could arrive between 2 or 4 days.

If you can't wait to have your KUPA, visit us! What a yellow happiness to be able to serve you.

Keep in mind that on Saturdays, Sundays and holidays the delivery time of your order may be extended due to the service hours of the allied couriers.

Shipping value:

The shipping cost depends on your location, weight and size of the product. Click here to see the approximate cost of your shipment

How to track your order:

To check the status of your order, we will send you an email with the guide number and carrier, you just have to click on the guide number and it will take you directly to the website of our partner carrier or you can enter your account by clicking In the icon of your account that is located in the upper right corner of your screen, there you can see your order history and click on the purchase # you want to consult.

Safe shipments:

In case of presenting any inconvenience with your purchase, we will review your case to send you what you asked for again or we will return your money. For more information, write to one of our information channels, WhatsApp at +57 3214683526, Facebook or Instagram.